Shipping and Returns
Europe - DHL Express: 2 to 4 days - FREE
If you haven’t received your order or have a question (time, cost, country delivery) get in touch by sending an email to email@example.com
We want you to be 100% satisfied with your purchase. Once you have received your delivery, please inspect it for quality. We will return, refund or replace any item that arrives damaged.
Returns from Europe:
If you are not happy with your item, you may return your undamaged and unused purchase within 30 days after receiving the order.
Due to the high quality of the materials and fabrics used in Jessica Joyce’s products, the customer is responsible for shipping charges associated with returning a non-damaged item.
After we receive your return product we will refund you the total amount of your order. For return products please contact us by sending an email to firstname.lastname@example.org and we will give you the specific address, and the steps on how to proceed.
Items available for preorder will be clearly marked. We will do our best to deliver your item by the estimated ship date, and will keep you notified of any changes.
If you have both in-stock and preorder items in your order, they will be fulfilled together when the preorder item is available. Please email us if you’d like to ship items separately and we will try to accommodate you.
Thank you for preordering - as a small brand, it really helps pay our suppliers and factory up front, and also helps us determine how much material to order, which colors, how many of each style to make, and gives us the ability to make custom orders if you're looking for something special.
More questions? Email us email@example.com